Staying Secure Online

Members are asked to be aware of the following internet related security issues.

Members may receive bogus emails which appear to come from Capital Credit Union which ask for confirmation of your personal details.  This is known as Phishing.  These emails can be very convincing.  Links inside these emails may take you to a site which looks genuine, but seeks to obtain your information illegally.  Please note that Capital Credit Union will never ask for your account or login details via email.  If you encounter such an email, delete it immediately and do not open any attachments associated with the email.

Safeguarding your private information
Do not reveal your online banking login details to anyone.  Keep your login details private.  Always click the Logout button when you are finished, and preferably close your browser window.  This ensures that your session expires and prevents unauthorised access to your account after you have left your computer.

Auto-remember passwords
Browsers may ask to remember the passwords you have set up for particular websites.  We recommend against choosing this option.  Do not use this option is you are using a shared computer (such as at an internet cafe).

Spyware and viruses
Your computer could be infected with Spyware without your knowledge.  Spyware can record the websites which you visit, collect your login details and pass these on to a third party.  Ensure your computer is protected by installing reliable anti-virus, anti-SPAM and anti-spyware software.  Make sure this software is updated regularly.  Run a scan of your computer frequently.  Beware of installing facilities that are classed as Adware (which cause advertisements to pop-up every time you perform a specific search action).

Strong Passwords
Whenever you are asked to choose a password for a site, choose one that will be hard for anyone else to guess.  Your password should not resemble your telephone number, date of birth, address or any information that can be easily obtained about you.  When choosing a security question, make sure the answer is not obvious.  For example, the question ‘Am I married?’ is not secure because it has only two possible answers, and a 50% chance of being guessed correctly on the first attempt.