Important information for our members

We appreciate that you will have concerns about the impact of Covid-19 on your family, friends and colleagues.

As your Credit Union, we take your health, wellbeing and financial concerns extremely seriously. We are monitoring the situation closely and will respond on the basis of the advice from the Scottish Government and the NHS.

We are still open for business and will continue to maintain a high level of personal service during this period via the phone, internet, and CCU website. However, we have taken the decision to close both our offices to member access at Hamilton Place Edinburgh and Brunton Hall, Musselburgh in an event to protect our staff, members and reduce the spread of the virus.

We are well equipped to continue providing our core services and where appropriate we have mobilised our team to work remotely.

Please make use of our remote services (e-mail, phone, website and portal) and note the following recommendations:

  • Use our internet banking portal. If you are not already registered please join here.
  • Use our website to manage your account and apply for any loans you require.
  • Where possible, please send digital copies of all required documentation rather than by post. However in the event this is not possible, please use our branch post boxes and/or the Royal Mail for documentation and your signed loan agreements until further notice.
  • If you have a non urgent enquiry please contact us by e-mail (  and we will follow up as soon as possible. This will enable our member services team to focus on urgent phone enquires.

We will continue to keep everyone updated through our communications channels and news feeds as we monitor the situation on a daily basis.

We know this is a worrying situation and if you have any concerns or questions about our services, products or your specific circumstances then please do contact our member services team on 0131 225 9901 and they’ll do their very best to help.